Reference and information services : an introduction / general editors, Richard E. Bopp, Linda C. Smith.
Τύπος υλικού:
ΚείμενοΣειρά: Library science text seriesΛεπτομέρειες δημοσίευσης: Englewood, Colo. : Libraries Unlimited, 1995.Έκδοση: 2nd edΠεριγραφή: 1 online resource (xxiv, 626 pages) : illustrations, mapsΤύπος περιεχομένου: - text
- computer
- online resource
- 0585091587
- 9780585091587
- Reference services (Libraries)
- Information services
- Biblioth�eques -- Services de r�ef�erence
- Documentation, Services de
- LANGUAGE ARTS & DISCIPLINES -- Library & Information Science -- General
- Information services
- Reference services (Libraries)
- Reference
- Inlichtingenwerk (dienstverlening)
- Dienstverlening
- Bibliotheken
- 025.52 20
- Z711 .R443 1995eb
- 06.60
- digitized 2010 committed to preserve
Includes bibliographical references and indexes.
History and Varieties of Reference Services / Charles A. Bunge, Richard E. Bopp -- Definitions and Development -- Reference Services and the Reference Librarian -- Developments in the History of Reference Services -- The Literature of Reference Services -- Reference Services: Varieties and Approaches -- Information -- Guidance -- Instruction -- Some Current Trends and Issues -- Library Systems and Networks -- Electronic Reference Services -- Stress and Burnout -- Staffing the Reference Desk -- Evaluation and Performance Appraisal -- The Future of Reference Services -- Defining Reference Service: A Reprise -- Ethical Aspects of Reference Service / Richard E. Rubin -- Introduction and Historical Background -- Ethical Guidance in the Contemporary Ethical Environment -- Ethical or Professional Codes -- The First Amendment -- Some Major Ethical Issues Facing Reference Librarians and Other Information Professionals -- The Tension Between Protecting the Right of Access and Protecting Individuals or Society from Harm -- Issues Related to Equality of Access to Information -- Copyright Issues -- The Reference Interview / Richard E. Bopp -- Overview of the Successful Interview -- Attitudes and Characteristics of the Reference Librarian -- Interviewing Principles -- Steps in the Reference Interview -- Opening the Interview -- Negotiating the Question -- The Search Process -- Communicating the Information to the User -- Closing the Interview -- The Reference Environment -- Interviews for Specific Situations -- Readers' Advisory Interviews.
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Electronic reproduction. [S.l.] : HathiTrust Digital Library, 2010. MiAaHDL
Master and use copy. Digital master created according to Benchmark for Faithful Digital Reproductions of Monographs and Serials, Version 1. Digital Library Federation, December 2002. MiAaHDL
http://purl.oclc.org/DLF/benchrepro0212
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Print version record.
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